Team and roles

Invite your staff to work on every site in your workspace, and give a client a login that only shows the sites you pick. This page explains what each role can do, how invitations work and how to change someone's access.

Roles

Everyone in a workspace has one role. Owners, admins and members are staff: they can open every site in the workspace. A client only sees the sites you give them.

Here is the same thing in more detail:

Only an owner can make someone else an owner or change an owner. A workspace always needs at least one owner.

Invite someone

1. Open People in the workspace menu of the sidebar. The page is titled Users. To invite someone to just one site, open Users under Site in that site's menu instead.
2. Press Invite. In Invite someone, type their Email.
3. Pick a Role: Admin, Member or Client. For a client, tick the sites they can work on under Sites. On a site's own Users page there is no list: the client gets that site.
4. Press Send invite. They get an email with a link to join your workspace.

Invitations you have sent wait under Pending invitations, with when they were sent and when they expire. Press Resend to send the email again, or Revoke to cancel it so its link stops working.

What the person you invited does

1. They open the link in the email. The page says Join and your workspace's name, and lists the websites they will work on.
2. They sign in with the address you invited, or create an account with it, using an email code or Google. See Account and security.
3. They land in your workspace. Someone who joins only through an invitation does not get a workspace of their own.

A link that has expired, was canceled or was already accepted says so. Ask for a new one.

Invite daniel@example.com to my workspace as a client who can only work on the Rosa's Bakery site. Show me who is in the workspace and who is still pending afterwards.

Change someone's access

Under Members, each person shows which sites they can open (All sites or the client's site names), when they were last active (for example Active now, Yesterday or Never) and their role. Use Search by name or email to find someone.

• Change a role with the role menu next to their name. The menu offers the roles you are allowed to give, each with a short description.
• Make a client: choosing Client for a staff member opens Make client. Tick the sites they can work on and press Save. They lose access to every other site.
• Edit sites: press Edit next to a client's sites, tick the sites they can work on and press Save. A client always keeps at least one site.
• Remove takes away all their access. In Remove from workspace, press Remove.

The app shows no Remove button on your own row, and the last owner shows Only owner instead of a Remove button and cannot be changed. To hand over ownership, make another person an owner first.

Giving a client access

A client logs in to the same app, but sees only the sites assigned to them. They can edit and publish those sites, read the Inbox, change the site's settings and reply to reviews. They do not see the workspace's People, billing or AI credits balance, and they cannot create sites, manage domains or set up automations.

• Billing belongs to the workspace. An owner starts the subscription, buys domains and buys credits; admins can then upgrade more sites. See Plans, billing and credits.
• AI credits are shared by every site in the workspace.
• Running sites for many clients? Pro sites are billed at a per-site price that depends on how many sites you have: see Plans, billing and credits.

Who can use it

• Owners and admins see People (and Users on each site), invite people, change roles and remove people. Members and clients do not see these pages.
• Only owners can give someone the owner role, cancel an owner invitation or change an owner. In the app, invite the person as an admin or member first, then pick Owner in their role menu.
• No plan is needed to invite people.

Limits and edge cases

• An invitation lasts 7 days. Resend gives it a fresh 7 days. A pending invitation can be resent once every 5 minutes.
• One email address gets at most 5 invitation emails a day from a workspace, counting invites, re-invites and resends together. The app tells you how long to wait.
• Inviting an address that already has a pending invitation replaces it. Inviting someone who is already a member is refused.
• A workspace can have up to 100 pending invitations at a time.
• A client needs at least one site, and can be given up to 500.
• When a client is turned into a staff member, their list of sites is cleared, because staff see every site.
• The workspace's last owner cannot be demoted, removed or leave.

From an AI assistant

An assistant connected to Lentil works as you, so it can only manage people when you are an owner or admin. See AI assistants to connect one.

• list_workspaces: your workspaces, ids and your role in each.
• list_people with organizationId: members (with role, sites and last active) and pending invitations.
• invite_person with email, role and siteIds for a client. resend_invitation and cancel_invitation work on a pending invitation.
• update_member: change a role, or a client's sites (the list replaces the old one).
• remove_member: without confirmed: true it only returns a preview naming the person. An assistant removes someone only after you agree.

Updated 9 November 2026