---
title: "Forms and inbox - Lentil docs"
description: "Add a contact form, read messages in your Inbox, keep spam out and choose who gets an email for each new enquiry on your Lentil site."
url: https://uselentil.com/docs/forms-and-inbox
updated: 2026-11-13
site: "Lentil"
---

[Docs](https://uselentil.com/docs)

### Docs menuForms and inbox

# Forms and inbox

Add a contact form to a page, read what visitors send in your Inbox, keep spam out, and choose who gets an email for each new message. Every message is saved in the Inbox, even when nobody is emailed.

## Add a form to a page

A form is part of a page. You do not build it field by field: ask the AI in the page editor for the form you need, in plain words, and it adds one that sends to your Inbox.

1. Open the page in the editor. See [The page editor](https://uselentil.com/docs/editor) if you have not used it yet.
2. Ask for the form, for example: *Add a quote request form with name, phone, job type and a message.*
3. Check the result in the preview, then publish the page. See [Publishing](https://uselentil.com/docs/publishing).

The form starts taking messages when the page is live. A form on a draft page, or on a site that is not live yet, does not send anything to your Inbox.

Each form has a name.The name the page gives the form (for example **Request a quote**) is what you see on every message, in the email subject and when you pick a form for an [automation](https://uselentil.com/docs/automations). If you run more than one form, give each a clear name by asking the AI in the editor.

## Read your messages

Open **Inbox** in the site's sidebar, under **Content**. The number next to it is how many messages are new. On a phone, press **Open menu** first.

![The Inbox of Rosa's Bakery with three Request a quote messages, and the one from Maya Chen open with Reply, Archive, Mark spam and Delete, and her name, email, phone, job type and message.](https://uselentil.com/api/media/49758af4-4ccd-4d0b-b29a-5ed93f991c5d/docs-forms-inbox.webp)

The Inbox. Shown with sample data.

The chips above the list switch between three views.

| View | What is in it |
| --- | --- |
| **Inbox** | Every real message from your forms, new and read. The badge counts the new ones. |
| **Archived** | Messages you put away. They stay until you delete them. |
| **Spam** | Messages the spam filter caught. They are not emailed to anyone. The badge counts the messages in it. |

Press a message to open it. A new message is marked read when you open it. The list shows the sender, a short preview, which form it came from and when it arrived. Unread messages are in bold with a dot. Press **Load more** at the end of the list for older ones.

The open message shows every field the visitor filled in, the form it came from, and where it was sent from:

- **Sent from**: the page on your site that held the form. Press it to open that page.
- **Came from**: the page the visitor was on before yours, when the browser shared it.
- **Form ID**: the form's short internal name.

### Reply, archive, mark as spam or delete

- **Reply** opens your email app with a new message to the visitor. It only shows when the visitor left a valid email address.
- **Mark unread** turns a read message back into a new one, so the count shows it again.
- **Archive** moves the message to **Archived**. In that view the button is **Move to inbox**.
- **Mark spam** moves it to **Spam**. In that view the button is **Not spam**.
- **Delete** asks you to confirm in **Delete submission**, then removes the message and its details for good.

Found something real in Spam?Open it and press **Not spam**. It moves to your Inbox, you get the email for it like any other message, and any [automation](https://uselentil.com/docs/automations) it skipped runs now.

## Spam protection

Lentil checks every message before it reaches you. A message goes straight to **Spam** when it looks like a bot:

- it fills in a hidden field that real visitors never see, or
- it was sent within three seconds of the page loading.

More than three links and stock spam phrases such as "buy now" or "click here" also count against a message. Together they can tip it into **Spam**, but one link-heavy message on its own still reaches your Inbox.

Open a spam message to see the reason under **Flagged as spam**. Spam is never emailed and never sent to your automations. Lentil can also ask a visitor to pass a quick human check before the form sends, and it limits how often one visitor can send a form, so a flood of messages cannot bury your Inbox.

## Get an email for each message

1. Open **Settings** in the site's sidebar, then **Notifications**. You can also press **Settings** at the top right of the Inbox.
2. Under **Form notifications**, type an address in the box and press **Add**. Add up to 10 addresses. Each change saves at once.
3. To stop emailing an address, press the **x** next to it. Removed one by mistake? Press **Undo** in the notice that appears.

![Site Settings on Notifications: Form notifications are emailed to orders@rosasbakery.com and maya@rosasbakery.com, with catering@bluefinevents.com Pending confirmation and a Resend link, an Add box, and Add up to 10 addresses.](https://uselentil.com/api/media/394f6919-a331-4747-9144-e6250d00bc48/docs-forms-notifications.webp)

Settings, Notifications: who gets form emails. Shown with sample data.

The email has the subject **New Request a quote submission on Rosa's Bakery** (with your form's name and your site's name), lists every field, and has a **View in inbox** button. When the visitor left an email address, replying to the notification answers them directly.

Ask your assistant

```
Send the form notification emails for Rosa's Bakery to orders@rosasbakery.com and maya@rosasbakery.com. Tell me which of the two still has to confirm.
```

Uses `get_site`, `update_form_notifications`. [Connect an assistant](https://uselentil.com/docs/ai-assistants)

### Addresses outside your workspace

An address that belongs to someone who can open the site, such as a team member or the client assigned to it, is emailed right away. Any other address, for example your bookkeeper's, shows **Pending confirmation** and gets one email asking them to confirm. They press **Confirm** and from then on get the form emails. The confirmation link works for 7 days: press **Resend** next to the address to send a new one. One confirmation goes to an address a day, so for a day after a send the button shows when it works again, for example **Resend tomorrow at 3:40 PM**. Emails to a confirmed outside address end with a **Stop these emails** link they can use any time.

The same list also gets an email when a new Google review arrives. See [Reviews](https://uselentil.com/docs/reviews).

No one on the list?Then nobody is emailed, but every message still lands in the Inbox. Check it now and then, or ask a teammate to add their address.

Ask your assistant

```
The address catering@bluefinevents.com on my bakery site never confirmed. Send the confirmation email again.
```

Uses `get_site`, `resend_notification_confirmation`. [Connect an assistant](https://uselentil.com/docs/ai-assistants)

## Send messages to your CRM

To pass each message on to a CRM, booking system or any other tool, set up an automation. Open **Inbox**, press **Settings** and choose **Automations**. The full guide is [Automations and connections](https://uselentil.com/docs/automations). When a message has been sent on, the Inbox shows what ran under **Automations** in the open message.

## Who can use it

- **Reading and managing messages**: every role that can open the site, so owners, admins, members and clients (a client sees the Inbox of the sites they are assigned to). See [Team and roles](https://uselentil.com/docs/team).
- **The notification list** (**Settings**, **Notifications**): every role, clients included.
- **Automations** from the Inbox settings: owners, admins and members, not clients.
- **Plan**: the Inbox, spam filtering and email notifications work on every plan. Free sites have a limit on contact forms; Pro has none. See [Plans, billing and credits](https://uselentil.com/docs/billing).

## Limits and edge cases

- Up to 10 notification addresses per site.
- A confirmation email goes to an address at most once a day, and a workspace can send at most 20 a day. An address you remove and add back within a day returns as it was, confirmed or still pending with its earlier link, and gets no new email. After a day it must confirm again. An address that used **Stop these emails** must always confirm again.
- A site gets at most 20 notification emails an hour. Messages past that still arrive in the Inbox but are not emailed. If an email fails to send, Lentil keeps trying for up to a day.
- One form field holds up to 5,000 characters. A form sends at most 50 fields, and a message with every field empty is refused.
- The Inbox lists 50 messages at a time. Press **Load more** for older ones.
- On a Free site, if a page would add a form past the plan's limit, the save or publish is refused with a message that explains it. Edit, move or remove the existing form, or upgrade to Pro.
- If a visitor's browser loses its connection and sends the same form twice, you still get one message.
- Replies and the **Reply** button use the visitor's email address from the form. A message without a valid address has no **Reply** button.

## From an AI assistant

An assistant connected to Lentil works as you, with your role. See [AI assistants](https://uselentil.com/docs/ai-assistants) to connect one.

- `get_site`: shows the site's notification list with each address's status (`member`, `confirmed` or `pending`), and for a pending one `resendAvailableAt`, when a confirmation can be sent again.
- `update_form_notifications` with `siteId` and `emails`: replaces the whole list (up to 10). An empty list turns the emails off. It returns who was sent a confirmation. To undo a removal, send the list again with the address back in place within a day.
- `resend_notification_confirmation` with `siteId` and `email`: sends a new confirmation to one pending address. An assistant cannot confirm for someone.

Today an assistant cannot read, archive or delete Inbox messages: do that in the app. Pages an assistant edits stay drafts until you publish them, so a form it adds only starts working after you publish the page.

**Still have a question?**Write to us from **Help & support** in the app's account menu, or from our contact page.

[Contact support](https://uselentil.com/contact)

Updated 9 November 2026